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For the past four months, Kay and I have been getting tons of mail a guy who moved and didn't tell the Unemployment Insurance Appeals Board what his new address was (why he was getting this mail, I'll never know, because he didn't seem to be a claimant or an employer--the cases were all over the place (yes, I opened some so I could figure out how to get them to stop)). I tried calling the Unemployment Insurance Appeals Board and telling them that this guy had moved, but it wasn't getting me anywhere; they'd just say "we have no idea who that is," or "we can't change addresses on the computer," or "look, just throw the mail away". Then they'd get belligerent when I asked to be transferred to someone who COULD help me with the problem. When I was a New York State employee, I always tried to get the people I had on the phone to the proper person, or at the very least, took down their contact info and told them I'd track down the appropriate person to help them, but these employees just seemed to want to dump me into somebody's voice mail so they could be rid of me. That upset me.

Of course, this whole mail problem was compounded by my local post office improperly handling the mail when I put "RETURN TO SENDER, ADDRESSEE MOVED, LEFT NO FORWARDING ADDRESS" on it and dropped it in a post box: they'd just redeliver the mail to me.

I finally solved the problem by pulling out the big guns--I figured out what the email format for the NYS Dept. of Labor is and I sent an email to the Chief Administrative Law Judge on Friday, explaining my situation and stating that I wouldn't care so much about this if I wasn't a NYS taxpayer. Watching the state waste $0.42 of my tax money each time they send mail to this guy (and I get 3-5 pieces of mail per weekday) just made me upset. I asked that he just forward my email to the appropriate person who could deal with this problem. Lo and behold, I get a call yesterday morning from a very nice lady saying they're working on the problem and the mail should stop soon.

When you can't get help from line-level employees, sometimes it works to just go straight to the top.

Comments

( 5 comments — Leave a comment )
(Deleted comment)
starline
Feb. 25th, 2009 09:11 pm (UTC)
That's awesome!
mrsanimal
Feb. 28th, 2009 12:59 am (UTC)
You know what they say about the greasy wheel. It does work well when dealing with ANY government agency. I know I've had to use tactics like this several times, and sometimes for things just as seemingly trivial.
borderlight22
Mar. 13th, 2009 07:20 pm (UTC)
And to update... the mailings are still coming. Whatever Pack did worked for maybe... a week, tops. We got 6 more mailings today.

The next step: Packy and I are keeping a collection box and once that's full, we're delivering it TO the unemployment board. Directly.
packy
Mar. 14th, 2009 03:48 am (UTC)
I figure once I've gotten 240 pieces of mail in a box (over $100 in wasted postage), somebody in the unemployment board will sit up and take note. Though, I'm not sending this to rank and file people; I'm sending it to the top guy at the NYS Department of Labor. And I'm sending pictures to the Albany Times Union.
packy
Mar. 14th, 2009 03:54 am (UTC)
Oh, and at the rate we're getting mail, we should have over $100 worth in about 4 months.
( 5 comments — Leave a comment )